Return & Refund Policy
At Platifine, every piece of our fine platinum jewelry is carefully crafted and thoroughly checked before shipping. However, if you receive a product that is damaged, we are here to help.
Eligibility for Return
You can request a return or refund only if the product you receive is damaged. To be eligible for a resolution, the following conditions must be met:
- You must inform us within 7 days of delivery.
- The jewelry must be unused, unchanged, and in its original packaging.
- All original certificates, invoices, and hallmarks must be included.
- Requests made after the 7-day window cannot be accepted.
Exclusions
We are unable to accept returns or process refunds for the following:
- Products that are not damaged (change of mind).
- Damage caused by regular wear, mishandling, or accidental impact.
- Custom-made, personalized, or resized jewelry (unless damaged on arrival).
- Requests raised after the 7-day mandatory notification period.
The Resolution Process
Initiate
Email us at contact@platifine.com within 7 days. Include your order number and a brief explanation.
Evidence
Attach clear photos or a short video showing the specific damage to the piece or the setting.
Review
Our master jewelers will review the evidence. Once approved, we will share secure return instructions.
Inspection
After receiving the item, we will verify the condition. If confirmed, we process your refund or replacement.
Refunds & Exchanges
Refund Timeline: Approved refunds are issued to the original payment method and typically take 7–10 business days to reflect in your account after inspection.
Exchanges: We currently do not offer exchanges. In approved cases of damage, we will provide either a full refund or a brand-new replacement of the same item.
Shipping: Shipping charges (if any) are non-refundable unless stated otherwise by our support team.